The past 18 months have caused dental practices to change how they interact with their patients. With the virtual waiting rooms, social distancing, and heightened infection control protocols, the direct personal interaction that we used to have is no longer possible.
So how does a practice maintain patient engagement during this time? You want to communicate to your patients in a manner that is convenient for them and also efficient for your staff. With all the messaging apps out there, how do you pick the right one for you?
It starts with using a platform that is powerful and intuitive enough to allow you to keep in contact with your customers quickly via text. It is almost impossible to find someone who does not have a cell phone. So you know it’s always nearby and very easy to reach the intended recipient. This is where Podium shines. Starting off as a software to help a small business, it has now grown to serve over 45k businesses! Now that is impressive.
So what makes Podium different? Josh Combe of Podium joined me in a chat recently about the new features Podium is introducing and it’s going to be great!
As noted above, Podium makes texting easy. From the web portal, you can text your patients easily regarding appointments, review reminders, or anything else you need. They have many different templates that you can edit to meet your specific needs and just click and it’s done! It is sent to the patient as regular text. You can even send a payment link via text. Yes, it’s an easy and convenient way for them to pay. There is no need to download a special app to receive communication from you. Let’s be honest, a patient is not going to download an app just to communicate with his/her dentist. They probably have enough apps on their phones already!
But wait, that is not all! Podium now offers a secure portal for texts AND video chat! All you do is send a secure link and just like that, you can have a video chat with your patients that is HIPAA compliant. You can now offer teledentistry consults to your patients.
Of course, Podium still has its robust patient review feature. It’s what made Podium so successful in the first place and they are good at it! With an easy-to-use review request, patients can submit a review from their phone. Then that is where Podium gets to work and gets those reviews showing up on Google reviews quickly.
-Importance of patient engagement during and after the pandemic
-Why use of messaging apps will be the best way to communicate with your patients from now on
-New Podium features such as secure text and video chat
FREE Podium Starter -Gives you a chance to try out Podium. You get a limited amount of messages (plenty for you to test its features). You also can try out their text to pay function. Request payment via text!
Customized packages are available
Sign up here: https://www.podium.com/get-started/
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