Dr. Chad Duplantis is a practicing dentist and speaker with Catapult Education. In part 3 of our Clinical Skill Springboard Series, he discusses how to implement technology into your practice to improve technique and patient eduction.
Dr. Chad Duplantis is a practicing dentist who enjoys using technology to improve outcomes and patient experience. He is a Catapult presenter and educates other dentists.
5 Keys to success for the new dentist, communicate effectively, what are you creating, what are you selling, educate yourself, and educate the patient.
Many of the best innovators are successful because they know their “why”. As dentists, we need to find our why in relation to our patients.
Communication: Trust, value, and loyalty are all based on effective communication
Education: You need to continue educating yourself and, in turn, educate you patients
When pairing these two, you improve acceptance and patient care.
For exams, he focuses on foundation (perio, cancer, and caries risks), function (occluso skeletal), and finesse (restorative and aesthetics).
Use diagnostic tools and conservative treatment to get your patient’s desired outcome.
How do we overcome the 6 rejections to treatment?
They don’t feel a connection? Educate, communicate, and get to know your patients
They don’t understand the value of treatment. Educate and explain why you do it.
You don’t listen. Ask and listen to the answers. Learn body language and speak to understand. Practice volume, tone, and pace.
You don’t have a treatment coordinator. The dentist should not be presenting major treatment.
You don’t follow up. It easy to keep track and follow up with patients and to connect again. There are lots of tools you can utilize for texting patients or giving them online scheduling options.
You don’t offer financing. There are so many options for making care more affordable for your patients through in-office plans or outside financing options.
Remember there are many ways to achieve the desired results, and we need to offer them to our patients.
Know the difference between products and credence goods. Credence goods are the service and intangibles.
65% of visual information is retained but only 10% is remembered from hearing. Imaging is so important in presenting treatment.
The difference between a digital pano and CBCT can be worth the difference in price and can be great for diagnosing sleep apnea or implants.
Intraoral cameras are a must because they are powerful in educating patients.
Other devices include caries detectors, transilluminators, and cancer screening devices.
Use photography regularly, but understand your camera and clarity of the image. Suggested images include full face, anterior retracted, buckle views, and occlusal arches.
Intraoral scanners can educate the patient and show real-time results. This has application for the patients, the dentist, and improved communication and results with your lab.