| Audio | |
| Bio | Josh Combe is the Regional Director of Sales for Podium.. They are great at reviews, and aim to be the center of patient interaction for your business. They aren’t just dental either, so they learn how to improve through their experiences in other industries. Josh Combe talks to us about patient engagement through Podium. |
NOTES
Many businesses believe their clients want to communicate via email, but, statistically, their preferred method is text
53% of businesses say they know their communication method is old fashion
Tips to increase patient engagement:
Tip 1: Make your landline textable- 80% of customers want to text
Use a single number for communication and post that number on multiple sites; customers want convenience
Tip 2: Recognize points in the patient experience where communication is required
Follow you process to see where you can improve that part of the experience
Tip 3: Simplify, track use, and make the system effective for your office by automating
LINKS
Website: https://www.podium.com/
CONTACTS
Phone Number: 1-833-276-3486