Missed Phone Calls

 

SHOW NOTES:

 

• Glenn Vo was happy to sit down with an old friend for this week’s episode of the Nifty Thrifty podcast. Many members of the community are familiar with his guest, Corey Pinegar, the CEO of Callforce.
• Cory knows about a “gold mine” in your practice, just like in Glenn’s practice—and that “gold mine” is your existing patients.
  • Many of us focus on those fancy marketing campaigns we put in place, but we don’t realize we’re leaving money on the table. Up to 30% of missed calls are from existing patients.
• Although you may own the practice, you share your workload. Your teammates may be the ones punching in numbers on the telephone or picking up calls. Callforce steps in to make communication more fluid than ever before. This company takes a load of responsibility off the shoulders of your front desk team.
• Cory is a popular resource for the Nifty Thrifty community. Most members are familiar with his business, as Cory and his team currently serve over 2,500 dental practices throughout the United States and Canada—including Glenn and his team.
• Glenn had to host this week’s episode from within his practice walls, and he made sure to demonstrate how he uses Callforce in the office every day. So, you can take Glenn’s word that Cory is the real deal!
• If you’re unfamiliar with Callforce, they can most quickly be described as a dental-specific call center. Cory and his team will help you with tasks such as managing your overflow calls when you’re busy (as well as after-hours), solving unscheduled or overdue hygiene appointments, and navigating your insurance verifications.
• Corey always loves coming back onto the Nifty Thrifty podcast. After all, Callforce found its start within our community. Glenn and Cory are old buddies. They got together for their first FB Live a little over five years ago (right when Callforce was getting started) where Glenn helped Cory land the clients he needed to launch into success.
• Back in those days, Callforce’s services revolved around helping practice owners with overdue patient recall. However, Cory was excited to reveal how they’ve taken steps to rebrand their company and transform into experts in scheduling, retention, and more.
• During the “Great Resignation,” it’s more important than ever to retain your staff. Glenn thinks that Callforce has been tremendously helpful in helping him keep his team loyal.
• Callforce helps Glenn retain his staff because, with their services, there’s no need to overwhelm his front office until they, too, resign. Callforce offers a great way to keep things running smoothly behind the scenes and support your existing staff (so you can focus on rebuilding your team).
• Glenn advises all his listeners to take tips from Cory and his team on how to showcase excellent customer service skills. Callforce has a track record of addressing each of Glenn’s questions and concerns, ASAP.
• That said, Cory wanted Glenn’s listeners to know that he welcomes any criticism of their services or customer service capabilities. He and his team only see these critiques as opportunities for improvement, and Cory knows that no product goes without problems—overcoming them is the key to getting better.
  • That way, Cory doesn’t have to guess what he thinks you need—he builds based on how you tell him he can solve your problems.
    • When it comes to Callforce, you’ll never be left feeling like no one cared—they’re always willing to chat with you. Usually, Glenn finds the issues lie in the practice—not Callforce—and that’s okay: it shows practice owners which pivots they need to make based on what Cory sees another practice doing.
  • While Callforce initially specialized in overdue patient re-care, they’ve evolved to offer five total services: overdue patient recall, unscheduled treatment calls, rollover calls during the day as well as missed calls after-hours, managing your live webchat, and insurance verifications.
  • Learn about:
    • How can Callforce help you with unscheduled TX calls, reactivation of overdue hygiene patients, overflow phone calls, and insurance verification?
    • How has Callforce adapted, evolved, and adjusted? How have they changed since day one?
    • What services does Callforce offer, in addition to recalls?
    • Cory believes there’s “room in the ocean” for everyone, and he has “nothing bad to say” about any of his competitors, but he knows Callforce is “different”—what does he mean by that?
      • What makes Callforce “different?”
    • How does Cory utilize a Fractional CFO to hold his team over at Callforce to exceed a certain standard?
    • How often do team members thank Cory for Callforce? How often do practice owners do that, too?
      • How does Cory “provide the proof” for that monthly fee?
    • What does Cory have to say about a “general sense of distrust within the world of dentistry” between companies and dentists?
    • Cory prides himself on being a “partner” to your success. What does he mean by that?
    • How does Callforce take account of the numbers to leverage their services in the right direction, based on the specific needs of your practice?
    • Cory has the numbers: how are millions of dollars being left on the table at your practice, right now, today?
    • When is the bulk of phone calls coming? How is Callforce set up to provide you with significant value in this time of need? How will this value compound like a snowball over years?
    • What’s the decaying “gold mine”—as Glenn calls it—in every dental practice? And how can Callforce help you mine it before another dental practice does?
    • How can you afford Callforce? What does the pricing look like?
    • And more!
  • Cory believes in earning his business; he wants you to know that his priority as an entrepreneur is to be a partner who provides value, and he’d never want to sell you on something he can’t deliver. That’s why Cory doesn’t believe in contracts. He wants every one of his clients to earn an ROI through Callforce so that his business has done its job.
  • It’s free to sit down for a call and even get a customized report. Schedule a trial at getcallforce.com and don’t forget to check out their Nifty Thrifty Deal.

 

NIFTY DEAL:

 

• No Set-Up
• $250 Of Free Service
• Reduced Pricing

 

GET YOUR DEAL HERE:

https://info.getcallforce.com/niftythrifty