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| Bio | Erica Benavente is a dental operations executive, fractional COO, and Founder of Quest Dental Solutions. She began her career as a dental assistant in 1996 and has since worked in nearly every role within a dental practice. Erica has helped scale practices from small offices into large, multi-location operations, including a 25-operatory super practice. Today, she partners with dental owners to implement leadership structure, operational systems, and scalable growth strategies. |
Scaling a dental practice isn’t just about adding operatories… it’s about having the right leadership and systems in place.
In this episode of the Nifty Thrifty Dentists Podcast, Dr. Glenn Vo sits down with Erica Benavente, Founder of Quest Dental Solutions, to discuss why many dentists hit a ceiling when they try to scale without executive-level operational support.
Erica shares her journey from dental assistant to COO, how she helped grow a practice into a 25-operatory super practice, and why a fractional COO can be the missing link between chaos and sustainable growth.
In this episode, we cover:
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When dentists actually need a fractional COO
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Why office managers can’t scale practices alone
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How systems and staffing must evolve as practices grow
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What changes when you expand to multiple locations
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