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Support DDS: Your Virtual Assistant in Zimbabwe

by | Jan 4, 2021 | Dental Discounts, Nifty Blog

 

Support DDS

When Dr. Nikki Green introduced Melody Makurumure from Zimbabwe to her team as their new, full-time virtual assistant, her employees initially worried for their jobs. 

With outsourcing growing increasingly popular in the medical field as a cost-cutting strategy, many dentists like Dr. Nikki Green have taken this step forward. However, dental outsourcing isn’t about replacing team members with inexpensive, remote professionals that answer phones and fill out paperwork. As in Nikki’s office, outsourcing a virtual assistant in this way has actually empowered her team, and Melody has become a vital piece of their work culture. 

JW Oliver at Support DDS has seen their dental outsourcing company work to bolster in-house teams, acting as a support system that frees them from varied tasks such as insurance verification. Dr. Green’s virtual assistant currently does all of her team’s insurance verification, takes calls during team meetings, and pulls recare reports on a regular basis. This allows in-house team members the freedom to focus on in-person patients and one another during daily tasks and meetings. 

Dr. Green’s office manager relies on Melody, allowing her team to access Melody’s assistance with just a quick message or call during regular office hours. 

Support DDS is a Texas-based LLC that works in Zimbabwe to find the most talented and qualified candidates for each position requested. In hiring one of these virtual assistants and paying them what appears to be a minimal wage, dentists can cut costs and improve their team’s efficiency while greatly improving the life of their full-time virtual assistant. How does this work? 

Originally, JW Oliver worked within the dental industry in a field unrelated to dental outsourcing. During one of his travels, he made a friend from Zimbabwe who urged Oliver to find a way to “put the people to work.” At the time, Zimbabwe was flooded with college graduates who could not find work in a country facing an 80% unemployment rate. Combining this serious need for employment with dentists’ need for affordable, reliable assistants, Support DDS was launched. 

For American-based dentists, Support DDS seeks out qualified Zimbabwean professionals and trains them in popular dental software such as Open Dental and Easy Dental. Then, after an interview process, the dentist gets to select their representative. From then on, the virtual assistant is dedicated to one dentist for forty hours per week at a remarkably lower rate than a stateside employee or virtual assistant. Due to the cost of living difference, the monthly fee for Support DDS can a virtual assistant’s entire family. In t

When Dr. Nikki Green introduced Melody Makurumure from Zimbabwe to her team as their new, full-time virtual assistant, her employees initially worried for their jobs. 

With outsourcing growing increasingly popular in the medical field as a cost-cutting strategy, many dentists like Dr. Nikki Green have taken this step forward. However, dental outsourcing isn’t about replacing team members with inexpensive, remote professionals that answer phones and fill out paperwork. As in Nikki’s office, outsourcing a virtual assistant in this way has actually empowered her team, and Melody has become a vital piece of their work culture. 

JW Oliver at Support DDS has seen their dental outsourcing company work to bolster in-house teams, acting as a support system that frees them from varied tasks such as insurance verification. Dr. Green’s virtual assistant currently does all of her team’s insurance verification, takes calls during team meetings, and pulls recare reports on a regular basis. This allows in-house team members the freedom to focus on in-person patients and one another during daily tasks and meetings. 

Dr. Green’s office manager relies on Melody, allowing her team to access Melody’s assistance with just a quick message or call during regular office hours. 

Support DDS is a Texas-based LLC that works in Zimbabwe to find the most talented and qualified candidates for each position requested. In hiring one of these virtual assistants and paying them what appears to be a minimal wage, dentists can cut costs and improve their team’s efficiency while greatly improving the life of their full-time virtual assistant. How does this work? 

Originally, JW Oliver worked within the dental industry in a field unrelated to dental outsourcing. During one of his travels, he made a friend from Zimbabwe who urged Oliver to find a way to “put the people to work.” At the time, Zimbabwe was flooded with college graduates who could not find work in a country facing an 80% unemployment rate. Combining this serious need for employment with dentists’ need for affordable, reliable assistants, Support DDS was launched. 

For American-based dentists, Support DDS seeks out qualified Zimbabwean professionals and trains them in popular dental software such as Open Dental and Easy Dental. Then, after an interview process, the dentist gets to select their representative. From then on, the virtual assistant is dedicated to one dentist for forty hours per week at a remarkably lower rate than a stateside employee or virtual assistant. Due to the cost of living difference, the monthly fee for Support DDS can a virtual assistant’s entire family. In this way, Support DDS has a bigger mission than just elevating dental practices. There is a three-part “win” according to Oliver: 

  1. The hiring dentist gains a personalized, reliable assistant to handle any tasks requested. This can empower your team members through their day, relying on your assistant to help with time-consuming tasks. 
  2. The people of Zimbabwe have a new employment avenue. This allows virtual assistants to stay with their families and secure honest and safe employment opportunities when jobs are greatly needed.  
  3. Support DDS gives back 51% of their profits to ministries around the world. 

There is no doubt in Dr. Nikki Green’s mind that the return on investment with her assistant Melody is a good one. Supporting a comfortable lifestyle for her virtual employee and receiving high-quality service for a much lower price than a stateside employee allows both parties to benefit greatly.

Find out how Support DDS assistant can help you with insurance verification, claims, submittals, follow-ups, in-bound and out-bound calling, collections, scheduling, social media, and much more. Who knows? There may be a fourth Win in it for us at Nifty Thrifty below! his way, Support DDS has a bigger mission than just elevating dental practices. There is a three-part “win” according to Oliver: 

  1. The hiring dentist gains a personalized, reliable assistant to handle any tasks requested. This can empower your team members through their day, relying on your assistant to help with time-consuming tasks. 
  2. The people of Zimbabwe have a new employment avenue. This allows virtual assistants to stay with their families and secure honest and safe employment opportunities when jobs are greatly needed.  
  3. Support DDS gives back 51% of their profits to ministries around the world. 

There is no doubt in Dr. Nikki Green’s mind that the return on investment with her assistant Melody is a good one. Supporting a comfortable lifestyle for her virtual employee and receiving high-quality service for a much lower price than a stateside employee allows both parties to benefit greatly.

Find out how Support DDS assistant can help you with insurance verification, claims, submittals, follow-ups, in-bound and out-bound calling, collections, scheduling, social media, and much more. Who knows? There may be a fourth Win in it for us at Nifty Thrifty below!

 

Find Out About: 

  • How dental outsourcing works: the A to Z of hiring a Support DDS assistant 
  • The three-fold benefit of outsourcing a virtual assistant from Zimbabwe
  • Why Dr. Nikki’s Green’s team says they cannot do without Melody from Support DDS

Nifty Deal:

  • As a Nifty Thrifty Dentist, you’ll pay $1650/ month for 40 hours per week. They are working the hours you want, with a fixed cost, and month to month contract.
  • Email [email protected] or go to www.supportdds.com A quick conversation about your needs will get the ball rolling to quickly get your new team member in place.

Support DSS

 

 

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Glenn Vo
Author: Glenn Vo

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